AT&T Store

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4.1

( 9 reviews )

Cell phone store $$

Closed 10:00 AM - 08:00 PM See Hours

1011 W 5th St, Austin, TX 78703, United States

+1 5124-729-355

AT&T Store is a well-known and reputable brand that offers a wide range of products and services related to telecommunications. With a focus on providing exceptional customer experiences, the AT&T Store has gained a loyal customer base. The store is conveniently located with easy parking access, making it convenient for customers to visit. The friendly and knowledgeable employees at the AT&T Store are dedicated to assisting customers with any issues or questions they may have. With a strong emphasis on customer service, the AT&T Store aims to ensure customer satisfaction. Whether it's purchasing a new phone, troubleshooting technical problems, or selecting a suitable data plan, customers can expect a positive and helpful experience at the AT&T Store.

Amenities and More

Credit cards
Debit cards
In-store shopping
In-store pick-up
Repair services

Reviews

4.1/5

9 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Cody eddy

March 22, 2024

I love this store! I’ve been in three times with issues and had an amazing experience each time. The location is great, there’s an easily accessible parking garage, and the employees are patient and helpful. I personally had a great experience with Eli, the manager, and one other person (sorry I can’t remember your name!).

Sheri schenkman

March 22, 2024

Amazing store and amazing customer service. Every time. Today when I came by I worked with Merci, who couldn't have been more awesome - so knowledgable, friendly, understanding and helpful.

Candle cat

March 22, 2024

The only reason this is one star is there was a lady at the office this morning doing her best to be unhelpful - an ID is needed to get into your account- understandable- the tone, actions, statements and lack of compassion for my issue was the main reason for this 1 star review- this goes to the lady that was working at this store 5 minutes prior to post. Dillon on the other hand is amazing thanks bro and sorry I can’t do business with you. Will not go back

Ken spaulding

March 22, 2024

Great experience working with Shanna! Went to several other stores who were unable to help with my issue and she quickly figured it out. Thank you!

Anthony ricci

March 22, 2024

It’s Super Frustrating when other people are helped before you, even though you were very obviously in the store first. We didn’t want to be aggressive when waiting for almost an hour, but maybe there should be a number system to make it fair. We definitely weren’t treated fairly today.

Mark gromer

March 22, 2024

Outstanding customer service. Could not have been happier. Patient and took the necessary time for the issue to be resolved and new iPhone set up. Highly recommend this location.

Richard morgan

March 22, 2024

Great service and friendly, helpful employees! I’ve been coming to this place since they opened up around 10 years ago. Very convenient for downtown service!

Victoria cupchak

March 22, 2024

Thank you for Eli's help. He patiently helped me figure out and solve my problem. He did his best to contact AT&T telephone customer service. After around 2 hours of effort, they finally transferred my phone number to AT&T. However, I greatly appreciate your help, Eli.

Jim henry

March 22, 2024

This AT&T store is exceptionally high quality. We have had numerous issues with transferring data from our old phones from our new phones. We've been to multiple different AT&T stores in Houston and Austin, and this is the best one. In particular, we got great personal service from Eli, one of the sales reps at the store. More than deserving of a five star review.